Return and exchange

1.return/refundrequests

1.1SubjecttothetermsandconditionssetforthinthisRefundandReturnPolicyandtheTermsofService,Buyermayrequestthereturnofpurchaseditems("Items")and/orarefundpriortotheexpirationoftheCadabry ShopWarrantyPeriod.TermsofService.

1.2TheCadabry ShopGuaranteeisaserviceprovidedbyCadabry ShopattherequestoftheUsertohelptheUserdealwithcertainconflictsthatmayariseduringthetransaction.Usersmaycommunicateprivatelywitheachothertoresolvedifferencesorcontacttheappropriatelocalauthoritiestohelpthemresolveanydisputesbefore,duringorafterusingtheCadabry ShopGuarantee.

2.ReturnRequests

2.1ABuyermayrequestarefundand/orreturnonlyif

TheBuyerhasnotreceivedtheitem.

Theitemisdefectiveand/ordamagedupondelivery.

Theitemwasreceivedincomplete(missingquantityoraccessories).

Thesellerhasdeliveredtothebuyeranitemthatdoesnotconformtotheagreedspecifications(e.g.wrongsize,color,etc.).

theitemdeliveredtothebuyerismateriallydifferentfromthedescriptionprovidedbythesellerinthelistofitems.

Theitemsreceivedarecounterfeitgoods**.

Theitemreceivedisphysicallydamaged(e.g.dented,scratched,broken).

Theitemreceivedisdefective(e.g.faulty,doesnotworkasintended).

throughaprivateagreementwiththeseller,thesellermustsendhis/herconfirmationtoCadabry Shoptoconfirmtheagreement;or

Changeofmind*.

*Changeofmindreturnpolicyappliesonlytocertaincategoriesandislimitedtocertainsellers.

**ThecounterfeitmerchandisereturnpolicyappliesonlytoCadabry ShopMallsellers.

2.2Buyer'srequestmustbesubmittedthroughtheCadabry Shopmobileapp.

2.3Cadabry ShopwillrevieweachBuyer'sapplicationonacase-by-casebasisandwilldetermine,initssolediscretion,whethertheBuyer'sapplicationissuccessful.

2.4PleasenotethatifrequestedbyCadabry Shop,BuyermustshipthemerchandisetothelocationspecifiedbyCadabry Shopwithinten(10)calendardaysofthereturnrequest.

2.5Cadabry Shop,initssolediscretion,willapproveyourrefundandreturnrequest.BuyeracknowledgesandagreesthatCadabry Shop'decisionisfinal,conclusiveandbinding,andcovenantsandagreesnottosueorotherwisebringanyclaimsagainstCadabry Shoporitsaffiliatesinconnectionwithsuchdecision.

2.6IfBuyerhasinstitutedlegalproceedingsagainstSeller,BuyermayprovideCadabry ShopwithformalnoticefromtheappropriateauthoritiesrequiringCadabry ShoptocontinuetoholdthePurchaseMoneyuntilaformaldeterminationismade,andCadabry Shopwilldetermine,initssolediscretion,whetheritisnecessarytocontinuetoholdsuchPurchaseMoney.

3.RightsofPreferredSellers

3.1IfyouareaPreferredSeller,youshouldhavereceivedseparatewrittennoticefromCadabry ShopinformingyouofyourelectiontoparticipateintheCadabry ShopPreferredSellerProgram.IfatanytimeyoudecidenottoparticipateintheCadabry ShopPreferredSellerProgram,pleasenotifyCadabry Shopinwriting;otherwise,youwillbedeemedtohaveelectedtocontinuetoparticipateintheCadabry ShopPreferredSellerProgramandagreetothetermsandconditionssetforthinthisRefundandReturnPolicy.Cadabry Shopmay,atitssolediscretion,suspendorremovefromtheCadabry ShopPreferredSellerProgramatanytimeCadabry ShopmaysuspendorremoveanyPreferredSellerfromtheCadabry ShopPreferredSellerProgramatanytimeinitssolediscretion.

3.2Cadabry Shop'decisiontoapprovearefundorreturnunderSection2aboveshallbebindingontherelevantPreferredSeller.ThePreferredSelleragreestocomplyanddoallthingsnecessarytomakeBuyer'srequestforarefundorreturnvalidandapprovedbyCadabry Shop.

3.3ForanyrefundorreturnrequestapprovedbyCadabry Shop,Cadabry ShopwillnotifythePreferredSellerbyemail("EmailNotification")andorganizetheshippingoftherelevantreturneditemstotheaddressprovidedinwritingtoCadabry ShopbytherelevantPreferredSellertocompletetherefundandreturnprocess,providedthattheaddressislocatedthecountryinwhichtherelevantitemislistedforsaleontheSite("LocalAddress").IfthePreferredSellerfailstoprovidealocaladdressforthereturneditemorotherwisefailstoacceptthereturnwithinareasonabletime(asdeterminedbyCadabry Shop),Cadabry Shopreservestherighttodisposeofsuchiteminanymanneritdeemsappropriate,andthePreferredSellershallbedeemedtohaveforfeitedallrightstosuchitem.IfPreferredSellerdoesnotreceivethereturneditem,PreferredSellermustnotifyCadabry Shopwithinseven(7)daysafterreceiptoftheemailnotification("NoticePeriod")FailuretonotifyCadabry ShopwithintheNoticePeriodshallbeconclusiveevidenceandshallresultinPreferredSellerhavingaccepteddeliveryofsuchitem,andPreferredSelleragreesnottoassertanyclaimagainstanysuchFailuretonotifyCadabry ShopwithinthenoticeperiodwillbeconclusiveevidenceandresultinPreferredSellerhavingaccepteddeliveryoftheitem,andPreferredSelleragreesnottomakeanyclaimordisputeanysuchitem.

3.4Notwithstandingtheforegoing,Cadabry Shopmay,initssolediscretion,notreturnanitemapprovedforrefundorreturntoPreferredSeller,andPreferredSellershallbedeemedtohaveforfeitedallrightstosuchitem.

3.5WithrespecttoanyrefundorreturnofmerchandisereceivedbyCadabry ShopandrejectedbyCadabry Shop,Cadabry ShopwillorganizethedeliveryofsuchmerchandisetotheaddressoftherelevantpurchaserinaccordancewithSection2above.

3.6IfCadabry Shopapprovesanyrefundorreturnrequest,thePreferredSellermayappealthedecisionbycontactingCadabry Shopandprovidingevidencetosupporttheappeal.IfCadabry ShopsustainsthePreferredSeller'sappeal,itwillpaythePreferredSellerallorpartofthepurchasCadabry Shop.PreferredSelleracknowledgesandagreesthatCadabry Shop'decisionisfinal,conclusiveandbinding,andcovenantsandagreesnottosueorotherwisebringanyclaimsagainstCadabry Shoporitsaffiliatesinconnectionwithsuchdecision.

4.RightsofRegularSellers

4.1ForpurposesofthisRefundandReturnPolicy,aRegularSellerisaSellerwhoisnotaMallSelleroraPreferredSeller.

4.2WhenCadabry ShopreceivesarequestfromBuyerforareturnand/orrefund,Cadabry ShopwillnotifySellerinwriting.SellermayrespondtoBuyer'srequestbyfollowingthestepsprovidedbyCadabry Shopinthewrittennotice.Sellermustrespondwithinthetimeframespecifiedinthewrittennotice("SpecifiedPeriod").IfCadabry ShopdoesnothearfromSellerwithintheRequiredTimePeriod,Cadabry ShopwillassumethatSellerhasnotrespondedtoBuyer'srequestandwillcontinuetoevaluateBuyer'srequestwithoutfurthernoticetoSeller.Cadabry ShopwillrevieweachSeller'sresponseonacase-by-casebasisanddetermine,initssolediscretion,whetherBuyer'srequestislikelytobesuccessfulinthecircumstancesdescribedbySeller.

5.ReturnandExchangeSituations

5.1Inordertoenjoyahassle-freeexperiencewhenreturninganitem,Buyershallensurethattheitem,includinganyfreeitemssuchasaccessoriesprovidedwiththeitem,mustbereturnedtoSellerinthesameconditioninwhichBuyerreceiveditatthetimeofdelivery.Wewilladvisethebuyertotakepicturesoftheitemuponreceipt.

6.Liabilityforreturnshipping

(a)IntheeventofunforeseenerrorsbySeller(i.e.-damaged,defectiveorincorrectitemsdeliveredtoBuyer),SellerwillberesponsibleforBuyer'sreturnshippingcosts.

(b)IntheeventofachangeofmindbyBuyer,BuyershallobtainSeller'sconsentpriortoreturnandBuyershallberesponsibleforreturnshippingcosts.

(c)IntheeventofadisputebetweenBuyerandSellerastothepartyresponsibleforreturnshippingcharges,Cadabry Shopwilldetermine,initssolediscretion,thepartyresponsibleforreturnshippingcharges.

7.Refunds

7.1BuyerwillreceivearefundonlyuponCadabry Shop'receiptofSeller'sconfirmationthatSellerhasreceivedthereturnedmerchandise.IfCadabry ShopdoesnotreceivearesponsefromSellerwithinthespecifiedtimeperiod,Cadabry ShopwillhavetherighttorefundtheapplicableamounttoBuyerwithoutfurthernoticetoSeller.RefundswillbemadetoBuyer'scredit/debitcardordesignatedbankaccount,whicheverisapplicable.

8.CommunicationbetweenBuyerandSeller

8.1Cadabry Shopencouragesuserstocommunicatewitheachotherwhenproblemsariseduringatransaction.SinceCadabry Shopistheplatformonwhichusersconducttheirtransactions,BuyershouldcontactSellerdirectlytoresolveanyissuesrelatedtothepurchaseditem.